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Central Customer Service
Consequent upon the instruction of Bangladesh Bank (FICSD Circular Letter # 01/2014, dated July 13, 2014) 'Central Customer Service & Complaints Management Cell (CCS&CMC)' is hereby formed consisting of following officials with immediate effect:
Name Designation Position Phone/Fax/Email
Mr. Shameem Ahmed Head of Admin, HR & Estate Management Head 9116121
[email protected]
Mr. Md. Enamul Haque Khan Senior Manager (Operations) Member Secretary 8116186-87/ 8142085
[email protected]
Ms. Nazia Sultana Officer (Operations) Member 8116186-87/ 8142085
[email protected]
Ms. Mousumi Sabnam Officer (MIS) Member 8116186-87/ 8142085
[email protected]
Mr. Md. Alamgir Hossain Sarker Officer (M&R) Member 8116186-87/ 8142085
[email protected]
The 'CCS&CMC' will execute its activities as per the 'Guidelines for Customer Services & Complaints Management' compiled by Bangladesh Bank under the direct supervision of the Managing Director.
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