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Central Customer Service
Consequent upon the instruction of Bangladesh Bank (FICSD Circular Letter # 01/2014, dated July 13, 2014) 'Central Customer Service & Complaints Management Cell (CCS&CMC)' is hereby formed consisting of following officials with immediate effect:
Name Designation Position Phone/Fax/Email
Mr. Shameem Ahmed Head of Admin, HR & Estate Management Head 9116121
shameem@mfl.com.bd
Mr. Md. Enamul Haque Khan Manager (Operations) Member Secretary 8116186-87/ 8142085
enamul@mfl.com.bd
Ms. Nazia Sultana Junior Officer (Operations) Member 8116186-87/ 8142085
mflnazia@gmail.com
Ms. Mousumi Sabnam Junior Officer (FA&T) Member 8116186-87/ 8142085
suvraiwaj@gmail.com
Mr. Md. Alamgir Hossain Sarker Junior Assistant (IA) Member 8116186-87/ 8142085
mosharraf556@gmail.com
The ‘CCS&CMC’ will execute its activities as per the 'Guidelines for Customer Services & Complaints Management' compiled by Bangladesh Bank under the direct supervision of the Managing Director.
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