Consequent upon the instruction of Bangladesh Bank (FICSD Circular Letter # 01/2014, dated July 13, 2014) 'Central Customer Service & Complaints Management Cell (CCS&CMC)' is hereby formed consisting of following officials with immediate effect:
The 'CCS&CMC' will execute its activities as per the 'Guidelines for Customer Services & Complaints Management' compiled by Bangladesh Bank under the direct supervision of the Managing Director.
